HomeXperts Franchisee Stories

For many years I had dreamt of owning my own business. The HomeXperts business model works extremely well.
Jason Barnett, Branch Director, HomeXperts Worcester

Over 80% of Jason's properties for sale or rental come from a recommendation from a previous happy client.

Mandy Parker HomeXperts Worksop

Mandy shared HomeXperts’ passion for delivering first class service

I discovered HomeXperts at the National Franchise Exhibition. My first impression was of a very professional and friendly organisation. Subsequent meetings reassured me that they are passionate about delivering a first class service and are a respected name in the industry.

The training and support programme is comprehensive and the expectation that all franchisees will take and pass the recognised professional qualifications sets the standard.

I know that when I launch in my home town I will have been well prepared, giving me the confidence to feel that I can offer a superb trustworthy service.

Mandy Parker
HomeXperts Worksop

HomeXperts Peterborough

HomeXperts delivered the proven strategy, structure and support Francis & Emma needed to set up their own business together

After spending 21 years in the Logistics industry with the same company, an opportunity came up to leave. Emma was also looking to get back into work on a part-time basis. This then became our crossroads point.

We decided to look at business opportunities instead of employment. We approached HomeXperts to obtain more details about the Franchise, from the outset we found HomeXperts open, honest and professional.

HomeXperts is allowing us to invest in an established business with a proven strategy which gives us the structure and support we need to be successful in our new journey together.

Francis & Emma Buchanan
HomeXperts Aylesbury

HomeXperts North Somerset

Why I chose HomeXperts?

After working as an Estate Agent for 25 years it was time to ‘go it alone’ but not ‘alone’ at the same time. I investigated several Estate Agents franchises but the support network, branding and sheer professionalism of HomeXperts clearly stood apart from the others.

Joining the network will undoubtedly give me the marketing, technology and office support options I need to create a successful business and the ethos of quality, passion and integrity align totally with my own ideology.

My only annoyance is why didn’t I look at this years ago!

Robert Pain
HomeXperts North Somerset

HomeXperts Iain & Sharon poole

Iain & Sharon wanted to change the face of estate and letting agency in their area

Having delivered excellent customer service for over 20 years, this forms an integral part of how we operate.

We wanted to change career retaining this outlook, and with having a passion for property we aspire to turn that passion into a business.

Having looked at many Estate and Lettings Agency Franchises, we believe that HomeXperts offer the most focused approach to customer service excellence in the marketplace, recognising that the industry needs a shakeup in order to make a difference to consumers.

Having ourselves experienced inadequate customer service, we want to make a real difference to consumers in the future.

It is truly a perfect fit.

Iain & Sharon Westman
HomeXperts Poole

HomeXperts Iain & Sharon poole

Gerard was looking for a franchise that had the same core values as him…

I was looking for a franchise that believes in the things I believe in. Talking to Sussanne persuaded me that HomeXperts was that franchise

I believe in great customer service, which means exceeding peoples expectations, always looking for a better way to do things and providing excellent value for money.

As an established award-winning business, HomeXperts will provide me with initial training, a 24/7 reference source and updates when I need them. The back office support will take care of most of the paperwork, and leave me free to concentrate on giving exceptional customer service

Gerard Savage
Mapperley and Carlton

Claire Forkes HomeXperts Leamington Spa and Warwick

Claire could see that HomeXperts is a company that is striving for excellence

I chose HomeXperts because of the absolute commitment I saw to customer care and satisfaction that underpins the whole business model. I could see that this was a company that is striving for excellence in an industry that often fails to meet customer needs and expectations- I have been a customer many times and experienced this myself. I wanted to be a part of something special that I could be proud of.

Since starting, I can now fully appreciate that HomeXperts is a network of like-minded professionals who will support and encourage business growth and improvement. I cant wait to get started!

Claire Forkes
HomeXperts Leamington Spa and Warwick

Jason & Gaya Barnett HomeXperts Worcester

Jason wanted to be a part of something bigger that he had more control over

There are a number of reasons why I chose HomeXperts. I have worked in estate agency for approximately 17 years and enjoyed building a good name, contacts and market awareness. I have also been a landlord and let property for over 10 years.

I have relished working as branch manager for many years but for some time I had felt I wanted to be a part of something bigger that was mine and I had more control over.

I have wanted my own business for some time, but the timing never seemed to be right. The HomeXperts franchise enabled me to continue working in the area that I have great knowledge and contacts while offering me greater flexibility running my business working from home. As I enter my second year my business is healthy, growing at a rate of knots and I have already established a reputation in my branch area for excellent customer service which is creating some excellent referral business for HomeXperts.

It scares me now that I may have missed out on this amazing opportunity by not having the courage to branch out on my own. But with the support of the amazing team at Head Office my dreams are coming true.

Jason Barnett
HomeXperts Worcester

Andrew Burden HomeXperts Kidderminster

HomeXperts gave John the freedom to spend more time with his family

HomeXperts is providing me with the opportunity to set up my first business with an already proven concept and be part of a growing family of Franchisees.

After spending 16 years in the Oil and Gas industry, having the opportunity to live in and travel to several countries, I wanted something different.

HomeXperts gives me the freedom to settle down in Cambridge and spend more time around my family. This opportunity also provides the prospect of enjoying the financial benefits of the hours I will be investing in the business and to be in control of my own decisions.

John Burkill
HomeXperts Cambridge South

HomeXperts Peterborough

Laszlo chose HomeXperts because of they deliver an exceptional level of customer service…

Choosing a business to start is a difficult undertaking. We had an idea of what we would like to do, but we had to consider a number of factors in our decision-making process. We knew that we would like to be part of a team, following a proven working business strategy so we can build a successful business.

Joining HomeXperts was the best decision. The amazing level of training, mentoring and support they deliver in order for us to set up and launch our estate and letting agencies helps us to focus on winning new business straight away.

We truly believe that the success of our business will be built on happy customers, that’s why we chose HomeXperts, because at HomeXperts, service really does matter.

Laszlo Toth
HomeXperts Newcastle

Simon & Emma Evans HomeXperts Thirsk and Northallerton

Simon and Emma wanted a lifestyle change and the satisfaction of their own business

I have worked in financial services for 25 years and wanted to move out of the ‘corporate’ world and to do a job how I felt it should be done, which is putting the customer first. Emma and I had a desire to run our own business for some time and to be doing something we both love, which is property and customer service.

Emma, also has many years' experience working in the industry having worked for just under 10 years for Reeds Rains and Halifax Property Services.

After a lot of research of how best we could set up our own estate and letting agents, we chose HomeXperts because we very much liked their approach, their ethos, and their way of doing business, which we felt matched our own way of working. At HomeXperts we put the customer at the centre of everything we do by offering an exceptional level of service and growing a business by word of mouth and customer referrals.

We wanted to grow our business both in terms of property sales and rentals and to date things have gone very well for us, with us having an equal balance of sales and rentals.

The majority of our business has come via word of mouth and referrals, which is a great way of doing business and we care passionately about our clients and helping them move home and achieve their own aspirations.

We look forward to great things, continuing to help our customers achieve their goals either by moving house, or renting out their property, and to growing our business further.

Simon and Emma Evans
HomeXperts Thirsk and Northallerton

HomeXperts Peterborough

HomeXperts represented a new challenge for Faisal, enabling him to contribute more to his local community

I have been working in financial services for the past 20 years and while being successful in this area, I have always been interested in the property market, aspiring to get involved at some point.

I was looking for a new challenge when I came across HomeXperts, which immediately felt like the right fit. I viewed it as a way to propel me into a new industry and provide me with all the support and training I would need.

I also wanted to work closer to home and spend more time with my family and I feel this new venture will help me to contribute to my local community.

Faisal Al-Gharabally
HomeXperts Peterborough

HomeXperts Beckingham Ernesto

The level of training & support provided was pivotal in Ernesto’s decision…

After researching a number of different franchises, I decided to choose HomeXperts. What stood out at me initially, were the number of awards and accolades the franchise has achieved. Following my meetings with Owen & Sussanne, I was impressed to discover the level of support and training the company provides for its franchisees.This was pivotal in my decision to choose HomeXperts. It gave me confidence to know that I would have the guidance and backing of a strong brand, giving me the highest chance of creating a successful business.

Ernesto Williams

Ernesto Williams
HomeXperts Beckenham

HomeXperts Logo

Alexandra and Chris wanted a franchise suited to the lifestyle of a young family

We chose HomeXperts as the franchise that suited us perfectly, after much research and just as much deliberation.

Both of us had experience in upper level management in both a branded background and in franchising, so saw franchising as the opportunity to get rewarded based on the efforts you put in.

We were looking for a franchise that suited our lifestyle with a young family, but also had similar beliefs when it comes to a key ingredient in our work lives of outstanding customer service.

Everything we have encountered with HomeXperts so far has convinced us we made the right choice.

Alexandra Muresan and Chris Wood
HomeXperts Burton Upon Trent

HomeXperts Peter and Jane Chandlers Ford and Romsey

The HomeXperts vision resonated with Peter and Jane…

It was a lifestyle change;initially the plan was to be in control of our own business, and to be based at home .

Looking at the industry evolution of the estate agent business, the path taken by HomeXperts is closely aligned with our own thoughts and beliefs.

In particular the commitment to exceptional customer service standards matched with a strong and on-going training programme will keep us focused and supported on the road ahead. "

Peter and Jane Johnson
HomeXperts Chandlers Ford and Romsey

HomeXperts Richmond-Tommy Goodall

Having made the decision that I wanted to become a franchisee

Having made the decision that I wanted to become a franchisee, with the aim of achieving a healthier work/life balance, the HomeXperts brand and model stood head and shoulders above the other opportunities that I had researched.

From the first point of contact, which was the arrival of the franchisee information pack, I knew that HomeXperts would be a good fit. The business model and systems in place are proven to succeed if followed (something which is shown in the awards that have been received) and are continually evolving to keep up with changes in technology and legislation with the emphasis always being kept on customer service & care.

The level of industry knowledge and support provided through their franchisee hub (which we have 24/7 access to), both during the training process and beyond, is extensive and there is always someone from the friendly head office team on hand to provide further help and assistance as/when needed.

Tommy Goodall
HomeXperts Richmond

HomeXperts Logo

Kerry wanted to join an award-winning franchise network…

I visited HomeXperts a number of times prior to deciding to proceed. Their friendly approach really impressed me, and their franchise network control systems are exceptional.

I intend to specialise in an area of commercial property and having their expertise to call on provides me with confidence that my business will be very successful.

The HomeXperts franchise network has won a number of prestigious awards and so I am joining a winning team.

I intend to build my business to be a benefit to HomeXperts and with my success it will help promote the brand which will be of benefit to the other franchise operators.

Kerry McIntyre
HomeXperts Fleet

HomeXperts Logo

Rayan’s decision to become a self employed estate agent…

My decision to become a self employed estate agent is one which I had often deliberated over for several years, although I felt I lacked the immediate experience. As a result I decided an estate agency franchise would be the best option in fulfilling this ambition.

After much research it soon became apparent that 'HomeXperts' had developed a tried and tested multi award winning model which in comparison to other traditional and hybrid/online agency franchises seemed modern, value for money and forward thinking backed by excellent reviews and testimonials.

The start up was simple and well led, with the HomeXpert team available whenever I had a question or query. I have found the processes a refreshingly stress-free experience.

Rayan Dar
HomeXperts Stretford and Chorlton