HomeXperts Franchisee Stories
For many years I had dreamt of owning my own business. The HomeXperts business model works extremely well.
Jason Barnett, Branch Director, HomeXperts Worcester
Over 80% of Jason's properties for sale or rental come from a recommendation from a previous happy client.
Chris wanted a franchise that delivered a unique opportunity tailored to his personality & strengths
Making the decision that HomeXperts was the Estate Agency franchise for me was a remarkably simple one.
Having researched several options in the property field, meeting the team at HomeXperts was a wonderfully refreshing experience. I felt I wasn’t just a number, that I was joining a family where their sole focus was on helping me build the best business I could in a way that would fit my personality and strengths.
From the earliest discussions it was clear this was far more than just an ‘off the shelf’ pre-packaged franchise; it was a tailored, unique opportunity based on constant dialogue and a culture of nurture toward success. The support, training and huge knowledge base there is to draw on has given me more than a business; it has given me an exciting, challenging and thoroughly rewarding life.
Becoming a HomeXperts franchise has been the best choice I’ve ever made for my future and I’m delighted to be a part of something special.
Claire could see that HomeXperts is a company that is striving for excellence
I chose HomeXperts because of the absolute commitment I saw to customer care and satisfaction that underpins the whole business model. I could see that this was a company that is striving for excellence in an industry that often fails to meet customer needs and expectations- I have been a customer many times and experienced this myself. I wanted to be a part of something special that I could be proud of.
Since starting, I can now fully appreciate that HomeXperts is a network of like-minded professionals who will support and encourage business growth and improvement. I cant wait to get started!
HomeXperts Leamington Spa and Warwick
Mandy shared HomeXperts’ passion for delivering first class service
I discovered HomeXperts at the National Franchise Exhibition. My first impression was of a very professional and friendly organisation. Subsequent meetings reassured me that they are passionate about delivering a first class service and are a respected name in the industry.
The training and support programme is comprehensive and the expectation that all franchisees will take and pass the recognised professional qualifications sets the standard.
I know that when I launch in my home town I will have been well prepared, giving me the confidence to feel that I can offer a superb trustworthy service.
Why I wanted to join HomeXperts
I got to a bit of a crossroads in my career; I wasn't getting any fulfilment and realised I needed to re-evaluate where I was going.
I had been running a successful construction company in London, and I am also a landlord myself. However, I wanted to be part of something bigger and better, and came across HomeXperts.
The structure of the Franchise and the marketing support they offer seemed second to none and on further meetings with Sussanne and Owen confirmed this. It seems like the perfect choice.
HomeXperts Kensington and Chelsea
Iain & Sharon wanted to change the face of estate and letting agency in their area
Having delivered excellent customer service for over 20 years, this forms an integral part of how we operate.
We wanted to change career retaining this outlook, and with having a passion for property we aspire to turn that passion into a business.
Having looked at many Estate and Lettings Agency Franchises, we believe that HomeXperts offer the most focused approach to customer service excellence in the marketplace, recognising that the industry needs a shakeup in order to make a difference to consumers.
Having ourselves experienced inadequate customer service, we want to make a real difference to consumers in the future.
It is truly a perfect fit.
Iain & Sharon Westman
Solomon was amazed by the training provided by HomeXperts
My desire was to start my own Lettings and Estate Agency and become a master of my own destiny.
I chose HomeXperts because they have provided me with a great deal of information in their disclosure which allowed me to investigate and verify the results with existing franchisees prior to making my final decision.
It’s very clear that HomeXperts is building a brand on a national basis that has value in the eyes of the customers they are trying to attract.
I was amazed by the content of the two-week Training Academy which includes all the information you need to start a new business and the study material required to attain a recognised qualification.
I was very impressed by the HomeXperts Franchisee Hub which has thousands of articles that will assist in the day to day running of the business.
HomeXperts Enfield West
Gerard was looking for a franchise that had the same core values as him…
I was looking for a franchise that believes in the things I believe in. Talking to Sussanne persuaded me that HomeXperts was that franchise
I believe in great customer service, which means exceeding peoples expectations, always looking for a better way to do things and providing excellent value for money.
As an established award-winning business, HomeXperts will provide me with initial training, a 24/7 reference source and updates when I need them. The back office support will take care of most of the paperwork, and leave me free to concentrate on giving exceptional customer service
Mapperley and Carlton
HomeXperts’ core values and mission statement were a good match for Kathrine
We have both shared the passion of becoming successful business owners.
We believed a good opportunity presented itself when we met Sussanne at the franchise exhibition in Manchester last year. Having done research on the current property market, and from our initial meeting with Sussanne, we were confident that HomeXperts’ core values and mission statement were a good match for us.
With our ambition and drive, we hope to build a very successful branch in Tottenham that is known for excellence in every way, with the opportunity to open up another branch across London as we are always thinking ahead.
Wayne is passionate to be the best in the industry
We decided to join HomeXperts having already run an estate agency for two years because we recognised them as an extremely professional operation.
They share many of our personal values for an excellent personal service, the passion for wanting to be the best in the industry and commitment to using the latest forms of technology, to enhance the customer experience.
The chance to work with fellow professionals that share information for the benefit of a common goal. This would only enhance our personal development as estate and letting agents. We look forward to help build on an already exceptional brand.
HomeXperts Cheshire South
The training and technology we deliver gave Andrew the confidence to join HomeXperts
Having always wanted to work in estate agency, a break in my retail career enabled me to consider my future.
I approached HomeXperts following my initial research and chose to join the franchise after their insightful discovery meetings.
Their customer-centric core values coupled with the support given to franchisees via training and technology makes me feel confident about starting up my own estate and lettings franchise with this fresh and professional brand.
Tremendous training & support gave Chris the confidence to invest in more franchise areas
Becoming a HomeXperts franchise has been the best choice I’ve ever made for my future.
Having built a successful business in Northwich, it was a no-brainer for me to look to expand further afield taking on and launching 3 further HomeXperts franchises in Cheshire.
The tremendous training, support and bespoke approach HomeXperts provides is something quite special and has allowed me to grow the business quickly and confidently without the risks associated with expansion.
Simply put, I decided to take on more franchise areas because I love being a part of the HomeXperts family and it has helped me build not just a fantastic business, but a fantastic life.
HomeXperts Alderley Edge & Wilmslow; Knutsford; Northwich; Stockton Heath
HomeXperts gave John the freedom to spend more time with his family
HomeXperts is providing me with the opportunity to set up my first business with an already proven concept and be part of a growing family of Franchisees.
After spending 16 years in the Oil and Gas industry, having the opportunity to live in and travel to several countries, I wanted something different.
HomeXperts gives me the freedom to settle down in Cambridge and spend more time around my family. This opportunity also provides the prospect of enjoying the financial benefits of the hours I will be investing in the business and to be in control of my own decisions.
HomeXperts Cambridge South
HomeXperts delivered the proven strategy, structure and support Francis & Emma needed to set up their own business together
After spending 21 years in the Logistics industry with the same company, an opportunity came up to leave. Emma was also looking to get back into work on a part-time basis. This then became our crossroads point.
We decided to look at business opportunities instead of employment. We approached HomeXperts to obtain more details about the Franchise, from the outset we found HomeXperts open, honest and professional.
HomeXperts is allowing us to invest in an established business with a proven strategy which gives us the structure and support we need to be successful in our new journey together.
Francis & Emma Buchanan
Why I chose HomeXperts?
After working as an Estate Agent for 25 years it was time to ‘go it alone’ but not ‘alone’ at the same time. I investigated several Estate Agents franchises but the support network, branding and sheer professionalism of HomeXperts clearly stood apart from the others.
Joining the network will undoubtedly give me the marketing, technology and office support options I need to create a successful business and the ethos of quality, passion and integrity align totally with my own ideology.
My only annoyance is why didn’t I look at this years ago!
HomeXperts North Somerset
Roy wanted a brand that matched his professional approach to estate and letting agency…
After more than 35 years working in the international corporate world, spending the last 20 years as a Global IT Outsourcing Programme Director I wanted a career change.
I considered different options; from starting a restaurant, to becoming a Business Financial Broker. But after thorough research, neither of these options suited me.
Then, in January 2017, I saw an advert about HomeXperts. I looked them up online, read testimonials and did some further research, which gave me a very professional impression. Based on which I made an appointment, which led to a series of meetings, so I joined the team!
The reason I choose HomeXperts is that – having worked as a Total Quality Management Consultant and the professional services business arena - we share the same vision, mission and values.
My first and continued impression of HomeXperts is that of a highly professional estate and letting agency franchise that strives to make a difference in this profession by delivering excellence in everything they do. I feel proud to be part of this organisation and build my franchise business. HomeXperts Bury St Edmunds is fully committed to deliver the best quality of service for my purchasers, landlords, tenants and vendors.
HomeXperts provide franchisees with comprehensive training to ensure they are cognisant with the latest technology, legal requirement and marketing expertise to ensure that a first-class service is provided.
HomeXperts Bury St. Edmunds
The people behind the model gave Matthew confidence in HomeXperts
After researching several estate agency franchise opportunities, I chose HomeXperts based on the training and support they offer franchisees, and more importantly the faces behind the brand.
As with most things in life, people buy from people – HomeXperts have some of the best in the business. Their national award-winning team and franchisees made the decision a simple one…
My drive and passion along with their mentoring gives me every confidence that this will be a very successful relationship.
HomeXperts Birmingham South West
Rozina wanted a franchise that would support her to excel in her area
I have chosen HomeXperts due to the outstanding package offered by the company to their agents.
From the workshops attended, conversation with staff, information read on the website, brochures and various testimonials, it is very evident that HomeXperts provides a professional environment. There is a reliable support system, and an advanced business model which allows the agent to excel in their chosen territories and contribute to the future success of the company.
All these elements will help me to provide a world-class customer service to landlords, tenants, home-buyers, as well as other stakeholders involved with HomeXperts.
John wanted the flexibility to work when & where he wanted
As more businesses in the recent years have gone towards being internet-based, we decided to do the same as it would reduce the large overhead costs that came with opening a brand new estate and letting agents.
After doing research, by looking at various other franchise estate agents, we decided HomeXperts was the best choice for us.
One of the many reasons being the various degrees of support we would get, topped anything else that is out there.
Being offered the flexibility of working when and where you wanted, whilst not having to worry about the start-up problems seemed like a no-brainier to us.
HomeXperts Didcot and Abingdon
Laszlo chose HomeXperts because of they deliver an exceptional level of customer service…
Choosing a business to start is a difficult undertaking. We had an idea of what we would like to do, but we had to consider a number of factors in our decision-making process. We knew that we would like to be part of a team, following a proven working business strategy so we can build a successful business.
Joining HomeXperts was the best decision. The amazing level of training, mentoring and support they deliver in order for us to set up and launch our estate and letting agencies helps us to focus on winning new business straight away.
We truly believe that the success of our business will be built on happy customers, that’s why we chose HomeXperts, because at HomeXperts, service really does matter.
Jason wanted to be a part of something bigger that he had more control over
There are a number of reasons why I chose HomeXperts. I have worked in estate agency for approximately 17 years and enjoyed building a good name, contacts and market awareness. I have also been a landlord and let property for over 10 years.
I have relished working as branch manager for many years but for some time I had felt I wanted to be a part of something bigger that was mine and I had more control over.
I have wanted my own business for some time, but the timing never seemed to be right. The HomeXperts franchise enabled me to continue working in the area that I have great knowledge and contacts while offering me greater flexibility running my business working from home. As I enter my second year my business is healthy, growing at a rate of knots and I have already established a reputation in my branch area for excellent customer service which is creating some excellent referral business for HomeXperts.
It scares me now that I may have missed out on this amazing opportunity by not having the courage to branch out on my own. But with the support of the amazing team at Head Office my dreams are coming true.
Minesh wanted to work with a franchise that reflected his personal values…
I spent six months visiting franchise exhibitions, speaking to exhibitors and researching my options. After contacting several sales and lettings franchisors and following further research, the decision was simple - HomeXperts were the one for me.
The initial contact with HomeXperts was very professional and honest which reflected my personal values. I was impressed by the structure which reflected my personal values. I was impressed by the structure of the franchise as well as the cost. And the meetings I had with the management team were informative and detailed which reassured me that I had made the right choice. I am now about to start training and can't wait to get my new business of the ground... it's very exciting...
Simon and Emma wanted a lifestyle change and the satisfaction of their own business
I have worked in financial services for 25 years and wanted to move out of the ‘corporate’ world and to do a job how I felt it should be done, which is putting the customer first. Emma and I had a desire to run our own business for some time and to be doing something we both love, which is property and customer service.
Emma, also has many years' experience working in the industry having worked for just under 10 years for Reeds Rains and Halifax Property Services.
After a lot of research of how best we could set up our own estate and letting agents, we chose HomeXperts because we very much liked their approach, their ethos, and their way of doing business, which we felt matched our own way of working. At HomeXperts we put the customer at the centre of everything we do by offering an exceptional level of service and growing a business by word of mouth and customer referrals.
We wanted to grow our business both in terms of property sales and rentals and to date things have gone very well for us, with us having an equal balance of sales and rentals.
The majority of our business has come via word of mouth and referrals, which is a great way of doing business and we care passionately about our clients and helping them move home and achieve their own aspirations.
We look forward to great things, continuing to help our customers achieve their goals either by moving house, or renting out their property, and to growing our business further.
Simon and Emma Evans
HomeXperts Thirsk and Northallerton
HomeXperts represented a new challenge for Faisal, enabling him to contribute more to his local community
I have been working in financial services for the past 20 years and while being successful in this area, I have always been interested in the property market, aspiring to get involved at some point.
I was looking for a new challenge when I came across HomeXperts, which immediately felt like the right fit. I viewed it as a way to propel me into a new industry and provide me with all the support and training I would need.
I also wanted to work closer to home and spend more time with my family and I feel this new venture will help me to contribute to my local community.
Hajnalka wanted to grow her business through exceptional customer care…
I’ve chosen HomeXperts as its offers a unique approach to franchising, and estate and letting agency.
Due to my business being home and internet based, I will not need a high-street presence to be successful. This massively reduces my initial investment and ongoing expenses.
HomeXperts provides outstanding training and support which is easy to follow. They provide step by step instructions to help me to set up making me aware of everything I’ll need to know as a professional agent (without the need for previous experience).
I love the mission and vision of HomeXperts. It aligns with my own values of trust and honesty, which is so hard to ﬁnd and achieve in today’s world. The proven brand, track record, and achievements of HomeXperts gives me the conﬁdent in the franchise.
I believe the friendly customer-centric approach is the best way to achieve success, for my business and whilst ensuring satisfaction to my clients.
Louisa wanted to provide a level of customer service unheard of in her area…
Myself and Andrew have lived in Buxton all our lives, we are raising our three children and together we wanted to start up a new business venture. With Andrew's passion for property and my customer service skills, Sales and Lettings seemed the ideal choice.
We had researched other franchises but HomeXperts stood from the rest. A company with a fantastic background and welcoming staff, accompanied with a passion for giving clients the best service possible. The training we have received has been outstanding. It has enabled us both to become fully qualified Sales and Lettings Agents equip to make our mark in a competitive industry.
Louisa and Andrew Wakefield
Jack traded in his existing estate agency to become part of the HomeXperts family
I sold my high street estate agency in January this year, I wanted to change the way I did things and move with the times in our forever changing property market.
Being just myself I needed something affordable with top notch customer service and support behind me. After looking through several franchises there was only one option for me.
HomeXperts stood out from the crowd, the support they offer to us as a franchisee is second to none. Since I have been on board they have trained me and made me feel like I am part of their family.
If there is ever a problem we have not only fantastic systems in place which are updated all the time, but a great head office who embrace each and everyone of us.
My journey has only just began, and with HomeXperts they have helped me make the start of my journey that much easier.
The HomeXperts vision resonated with Peter and Jane…
It was a lifestyle change;initially the plan was to be in control of our own business, and to be based at home .
Looking at the industry evolution of the estate agent business, the path taken by HomeXperts is closely aligned with our own thoughts and beliefs.
In particular the commitment to exceptional customer service standards matched with a strong and on-going training programme will keep us focused and supported on the road ahead. "
Peter and Jane Johnson
HomeXperts Chandlers Ford and Romsey
For Chris, HomeXperts ticks all the boxes…
I was looking for a company with a credible proven track record in franchising with strong leadership.
The company has won numerous awards and Susanne provides credible strong leadership. It was important that the company I chose invested in training both initially, to set up the business and ongoing development. HomeXperts ticks all the boxes.
I considered an easy to follow business model utlilising the latest technology as being essential.
The company has invested in the latest technology and the portal ensures that all the information I need is in one place.
This is supplemented by business support via a support centre and in the field.
Richard joined HomeXperts because we shared his ambition for growth
I have always had the ambition and desire to run a successful estate and letting agency but I knew starting on my own was going to be difficult without any support and may cause my ambition to wane within the first year of trading.
With this understanding, I began to research into franchising as an option. I looked at various companies in the property industry but I couldn’t find a suitable franchise until I met Sussanne Chambers (HomeXperts Managing Director) at the British and International Franchise Exhibition in London. We got on so well, sharing the same values and ambition for growth that in my mind are needed to build up and establish a successful business.
I decided to join HomeXperts following that meeting with the knowledge I’d be joining an established brand and the on-going training that will help me to keep in front of my competition.
After having a very successful 10 years as a landlord, going through many ups and downs, learning mainly through trial and error I found that in today’s market with ever changing legislation it is nearly a full time job to keep abreast of current law even being a member of a professional landlords association.
I have always had a love for property and since liquidating my portfolio wanted to still be involved.
I looked at all the franchise opportunities that are out there as after ten years on my own I wanted the support and infrastructure of a quality organisation yet still have the autonomy to run my own business.
Paul chose HomeXperts because of their exceptional on-boarding process…
HomeXperts is an estate and letting agency, driven by the principle of providing a first-class service in the selling, buying and letting of properties.
HomeXperts on-boarding process ensures that only candidates who have the passion and integrity required to successfully manage the process of buying, selling or leasing a property are recruited to the franchise thus ensuring the goal of first-class service.
HomeXperts provide franchisees with comprehensive training to ensure they are cognisant with the latest technology, legal requirement and marketing expertise to ensure that a first-class service is provided.
Dipak had no experience in estate agency or property letting, but this wasn’t a problem
After spending a considerable amount of time deciding which estate agency franchise to join up with, I finally chose HomeXperts as I believe they have the same morals as I do. I believe in being upfront and honest whilst providing the very best customer service possible. This is how I have always approached business so it was important to align myself with an agency that emphasised the same. I felt that HomeXperts' ethics represented these concepts perfectly. When I saw the number of awards they have won, such as; Gold for Best Franchise; Bronze for Best Letting Agency Franchise; and Best Use of Technology to Grow A Business, this made my decision that much easier.
Prior to working with HomeXperts, my background was in online sales. I owned and ran an online sales company so I had IT skills, customer service and sales skills, and experience in running my own business. I had no experience in estate agency or property letting, but this wasn’t a problem. In fact, some of HomeXperts top branches are owned by franchisees with little or no experience.
It really helps to know that I have an award-winning, experienced, and friendly team right behind me. In fact, after meeting the whole team at the Central Support Office, I am confident that I will receive all the support that I will need if I encounter any obstacles along the way. I know that I definitely made the right choice in joining the HomeXperts franchise.
Kerry wanted to join an award-winning franchise network…
I visited HomeXperts a number of times prior to deciding to proceed. Their friendly approach really impressed me, and their franchise network control systems are exceptional.
I intend to specialise in an area of commercial property and having their expertise to call on provides me with confidence that my business will be very successful.
The HomeXperts franchise network has won a number of prestigious awards and so I am joining a winning team.
I intend to build my business to be a benefit to HomeXperts and with my success it will help promote the brand which will be of benefit to the other franchise operators.